Brand

Frequently Asked Questions

How can I pay for my order?

Our alcohol licence requires that we only accept card payments online at the point of order. We cannot take cash payments upon delivery.

The cards we accept are MasterCard, Maestro & Visa.

(Unfortunately we do not accept Paypal or Amex).

Once you’ve finished selecting your items just press the ‘Checkout’ button at the bottom of your basket. Then you need to input your details. Once you’ve done this you just need to press ‘Pay securely with SagePay’ or ‘Place order’ and once it’s through your order will be placed!

Why would I want to use Booze Thru?

We are your local friendly online ordering and delivery service. Our drivers will bring your chosen items to your door with excellent service!

All you need to do is visit www.boozethru.com and browse the menu, choose your items and pay by card.

Plus, once you’ve used Booze Thru, you can receive offers and promotions via email, re-order saved orders, store your delivery address, and leave quality reviews. All without having to pick up the phone!

How Long Will It Take Before I Am a Booze Thru Customer?

However long it takes for you to answer the door! Just follow this link and away you go: www.boozethru.com

How much will it cost me to become a Booze Thru customer?

Absolutely nothing!

We’re all about saving money on deliveries – we want to make it easy for you to get your orders, and that means free membership for everyone.

I’m not comfortable ordering online – Can I just give you a call?

Unfortunately we do not take telephone orders and as such our line is not manned after midnight.

We do have a designated in-house team that may give you a call from time to time to verify your details – just as an extra security measure.

We use a 3rd party payment company to securely encrypt all transactions made through the site.

Basically, all you need to worry about is what you’re ordering tonight – we’ve got the rest of it covered.

Can I pre-order for a specific time?

Of course! Just remember – the minimum delivery time for any order is 60 minutes after your order has been placed. You can pick any time after that.

To pre-order, just select the date and time you want your items delivered from the drop down menu before you actually place your order.

If you don’t select a time, the order is delivered as soon as possible unless we are closed in which case you can pre-order for when we are open.

I need to cancel my order! How do I do this?

Just get in touch as soon as possible on the Booze Line:- 0161 300 7257 and leave a message for us to call you back. Do this as early as possible because once our driver has collected your order you become liable for the cost.

How can I get a VAT receipt?

Your confirmation email also serves as a VAT receipt where VAT is applicable.

I haven’t received my confirmation email – has my order been placed?

Don’t worry – there may just be a technical glitch, your order has probably gone through and there’s just a delay in your confirmation email.

If you want to check just give our Booze Line a call on 0161 300 7257 and leave a message for us to call you back.

Where’s my order?

Order not arrived? We do everything we can to get your items to you on time. On busy days, like the weekends, it can take a bit longer.

The best thing to do is to give us a ring and leave a message for us to call you back. We will check exactly where your order is up to and why it’s been delayed.

You can even track our drivers in real time once your order has been picked up.

Good, Bad or Ugly? Tell us about your experience!

If it’s early, on time, delivered with a smile, or we just went the extra mile to make you happy – your fellow Booze Thru’ers need to know!

But if it’s late, wrong, or just plain terrible, we need to know even more!

So, after every order, leave a review!  You’ll get an email asking you to rate your order or you can log in to your Booze Thru account, find the order and leave a review anytime.

And if there’s a problem with our website drop us an email at info@boozethru.com so we can fix it.

I’ve just received my order, and something is missing

Sometimes, mistakes happen! Items are either incorrect or missing. If something needs fixing, you can:

•Check your email confirmation to make sure your item was listed

•Call us and leave a message for us to call you back letting us know and giving us the opportunity to rectify the problem

•We’ll be happy to find out what’s happened and then rectify it for you from there.

No stores appear when I search my postcode?

We hate to admit it, but that probably means there is no Booze Thru delivery in your area at the moment.

This may be because we are not yet providing a delivery service in your area or because we are working on licensing within your borough.

Do you know how long it will take for my refund to be processed?

Don’t worry! If your order has been cancelled after you paid, we will not be taking any money from your account, and it should be back in your available balance within a few days. Let us know on the Booze Line:- 0161 300 7257.

My order has been cancelled, but the money has been removed from my account?

If your order is cancelled by you, Booze Thru won’t remove any money from your account.

The money has been reserved for the transaction by the bank, and will be added back to your available balance once the bank has decided the money it set aside won’t be used for your order. Booze Thru will never remove your funds unless your order has been successful.

When you select ‘Submit Order’, your bank checks your account to see if you have the funds available to make the order. They then reserve the money for this transaction before it’s complete – the money is still in your account, just not in your available balance.

Still not sure? Check your recent transactions/statement – not your available balance.

If you don’t see a transaction with Booze Thru, we haven’t removed any money from your account. It is most likely reserved and will be available within 7 working days. Unfortunately, all it takes is time.

But if there is a transaction with Booze Thru on your statement and the order was cancelled, make sure you get in touch on the Booze Line:- 0161 300 7257.

I think I placed 2 orders, 1 has gone through – I think I need a payment returned?

This may have happened if you closed your browser whilst payment was being processed. Double check your order confirmations and bank account. If you still aren’t sure, just get in touch and speak with one of our experts on the Booze Line:- 0161 300 7257 and leave a message for us to call you back.

Help, I haven’t received my refund!

Don’t worry. All you need to do is contact one of our Booze Thru operators on the Booze Line:- 0161 300 7257.

When is money taken from my account?

When you select ‘Pay securely with SagePay’, your bank checks your account to see if you have the funds available to make the order. They then reserve the money for this transaction before it’s complete – the money is still in your account, just not in your available balance.

At this stage, Booze Thru haven’t taken any money from your account.

Once the order has been accepted, Booze Thru will then process the transaction and only then will we remove the funds from your account.

I’m lucky enough to have a discount code. How can I use it?

Hey, we never get vouchers! We’re a little bit jealous. All you need to do is:

1Log onto the Booze Thru website

2Choose your items and order them as usual

3Select ‘Checkout’

4In the Checkout Window where it says ‘Have a coupon?’  click to enter your discount code

And order away. Just go nuts, it’s on us after all!

How Can I Get In Touch With Booze Thru?

Whatever you need, just give us a shout;

email us at info@boozethru.com

or call us on the Booze Line:- 0161 300 7257 (Not manned after midnight).

Booze Thru is currently closed. You can pre-order for any time during our opening hours. Mon-Sun:- 20:00 to 04:00 Continue

Booze Thru is currently closed. You can pre-order for any time during our opening hours. Mon-Sun:- 20:00 to 04:00